FREQUENTLY ASKED QUESTIONS

GENERAL FAQ

General queries related to everything else other than the trading apps
Q1

Can I share my login and password with others?

The access to these apps is given to the account owner who signed up in Sapphire Capitals portal, please see our Terms of service. As such, sharing of the login credential with anyone else constitutes a breach of the service. We monitor the number of logins by each user. We reserve the right to ban any user from our site if we feel, for any reason, that login credentials are being shared with others who do not have the legal right to access this information.

Please click on your acccount icon and select your profile. While in your profile, please update your info.

We practice and preach data security, particularly the private and confidential information of our customers. Please refer to Terms of Service for details about our policies and procedures on data security and compliance to various global data protection requirements.

Our services are available on monthly or annual subscription. If you are on Monthly subscription, suggest you cancel your subscription when you want to suspend the service and subscribe again when you are ready. For annual subscription, please contact admin@sapphirecapitals.com for suspension of services.

All the apps are offered on month to month term of subscription, abd there is no lock-in contract.

The payment method is credit card and PayPal. The customer may use any credit card, issued anywhere in the world, which is capable of being used for international payments. PayPal may not be available in some countries. The payment is via secured check out which is protected by several levels of encryption for the protection of our customers and SPA.

TRADING APPLICATIONS FAQ

Queries related to the trading apps, their operations, support and use etc.

For the three apps for swing trading, the available markets consist of more than 45,000 Stocks, ETF and Indices from about 36 countries in four continents. For the Intraday seasonality day-trading app, the current market is made up of top 50 to 100 stocks from Australia, India, UK and America.

There are hardly any guarantees in life except death and taxes, as they say! On a serious note, no one in this world can provide any guarantee on any aspect of the financial markets, simply because it is speculative and there are factors beyond anyone’s reasonable control that can affect the market move. So, a very reasonable way to trade is to find some form of repeatable patterns in the market that could be used as a basis for all trading decisions, and hence the emphasis on probability. All our trading apps are intended to provide a probability of success based on historical performance. These apps use algorithms to extract price movement patterns over a period of users’ choosing and provide the success rate of those past patterns in form of confidence. This confidence is the probability of recurrence of the same pricing pattern in future for similar event, be it at certain week of the year or after a particular price action or after a volume spike.

Thanks for asking! The algorithms behind these apps have been developed after years of research and testing in live market environment. After the algorithms were developed, we deployed the best available computing technology to implement these algorithms. Those include advanced data mining apps and cloud computing so that users can have access to these apps in any computer and do not have to install any software in their computer. This is intended for robustness and also ability to update the app software when additional features are added and superior technology become available. We love trading, developing strategies and building technology solutions, so we will work very hard to bring the best strategies employing the best technology available to our customers.

Yes, there is a limit of 50 reports per app per month for each user. This means, you could run up to a maximum of 50 runs of the Summary report and the following detailed report in any given calendar month. The number of reports run by the Customer will be displayed in the user dashboard of the Sapphire Capitals account so as to help track the usage. With five reports remaining in the calendar month, it will provide alerts so that an appropriate action could be taken by the Customer. On or before the exhaustion of the 50 reports, Customer will have the option to buy more reports for that month. The 50 reports in a calendar month is equivalent of more than two runs of the report per trading day. That is more than enough for traders to make their trading decisions. Also this limit ensures that the system runs at its optimum level without causing delays in generation of the requested reports. Currently the limit or management of the limit has not been implemented.

Stock market seasonality refers to recurring price patterns that tend to repeat at specific times of the year, month, or week. These are driven by institutional cycles, tax deadlines, and human behavior.

The app uses 20+ years of historical data to identify periods with a high mathematical "positive expectancy." By aligning trades with historical bullish or bearish windows, traders can increase their probability of success.

No. While seasonality provides a statistical edge, it is a tool of probability, not certainty. The Seasonality App is designed to identify when the "wind is at your back" based on historical performance.

A volume spike signifies a sudden surge in market participation, often indicating institutional "smart money" entering or exiting a position. It is typically defined as volume exceeding the 30-day average by 2x or more.

A price breakout accompanied by a volume spike suggests high conviction among buyers. This surge confirms that the move is not just market noise but a sustained shift in supply and demand.

The app filters out low-liquidity noise and "wash trading" to highlight only significant anomalies. This allows traders to set tighter stop-losses at the base of the spike, improving their risk-to-reward ratio.

Price action is the study of raw price movement on a chart without relying on lagging indicators. It focuses on how price reacts at key levels, providing a real-time view of market sentiment.

Market structure is identified by tracking higher highs and higher lows (uptrend) or lower highs and lower lows (downtrend). Our app automates this analysis to find "areas of value" for potential entries.

Key signals include pin bars, inside bars, and engulfing patterns. These signals indicate price rejection or consolidation, allowing swing traders to time their entries with institutional momentum.

ntraday seasonality refers to price tendencies that occur at specific times within a single trading session, such as the "Opening Range" or the "Power Hour" before the market close.

Patterns are typically strongest during the first and last hours of the U.S. session due to high liquidity and institutional rebalancing. Our app identifies specific minute-by-minute windows of positive expectancy.

While daily seasonality looks at months or weeks, intraday seasonality focuses on the "heartbeat" of the session. It helps day traders avoid "dead zones" where price action is choppy and unpredictable.